Amazon author Case Study

 

Sharron Carpenter romance novels, Advertising

Amazon author case study

In a Market with 800,000 competing listings & a fading interest of recreational readers. How do you still sell paperback novels in a competitive & fading market?

Notes on this case study: I love reading Sharron Carpenter books on Amazon I really do. She is a very poetic writer, with old time, relate-able characters. However from a marketing standpoint lets call books what they really are… They are a low demand, entertainment product. If you are an obscure author chances are your marketing & public relations campaigns won’t break even, but they might break your obscurity.

Highlights of the pitch: I encouraged a mix of PR, Community engagement & Social media advertising. Nothing too overwhelming but sustainable marketing for the client. It worries me when writers do not write actively, do not generate attention & release their books very slowly. In this modern market you should probably be releasing 4 books a year, just took keep up.

Continuing: I want to work on this case more with my brothers Matt & Tiernan. However I realize the pitch in this document is more idealistic than executable.

Contact me for Feedback on the case study, questions & development suggestions.

 

 

 

3 points on Liberal Party of Canada’s 29 Steps forward content.

 

Written by Ashton Deroy: Well for those who don’t know I follow the Liberal Party of Canada’s website. https://go.liberal.ca/  This is where I saw the 29 steps forward video that says 29 amazing things that have been achieved under the current Canadian government administration. Here I will highlight on three important and significant steps being made in 2017 that greatly benefit Canada historically, socially & economically.

Pricing carbon pollution – While the United States has pulled out the G20 and not pledged to reduce carbon emissions. Canada is still taking action for a cleaner & better environment. More can be done, but Canada is on the right track. Stimulation to clean environmental initiatives is both beneficial historically and economically. As green business creates more jobs & historically this is when Canada chose to align with much of Europe when the United States chose to be contrarian to this.

Prohibiting discrimination based on gender identity or expression – When the United States President announced bans on Transgendered people serving in the army, Canada has been protecting transgendered persons rights to employment, income and recognition. Canada is also not as deeply involved with the great “Transgender bathroom debate!” Given there should be no real debate here. “Let them take a shit!”

Introduced a bill to legalize, regulate, and restrict access to marijuana – This is an essential movement as well and the backbone of the Liberal campaign. The new laws around marijuana will make access easier, get money out of drug dealer hands & introduce a new stream of government revenue. Not to mention attract 420 loving tourists, once the recreational system is in place.

Three minutes with Trump, The good the bad & the ugly with Ashton Deroy.

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Ashton Deroy Writes: For those who don’t know I do follow Donald Trump on Social media. I think from a historical standpoint people are going to be fascinated in this president. The other reason I follow him is because the News continues to show views of Trump with a Liberal bias without ever listening to Trump’s defense. So what can you take from this his weekly Twitter address featured in the picture above?

  1. Bad: He is doing too many favors for the coal industry. According to Mining.com McKinsey can outsource 45% of their jobs to automation. So the jobs he says he is re-creating in this sector are dead! At this point he is just doing favors for management involved in coal trade and no one else. It is very unlikely these choices are going to benefit Americans or the next administration in the long run. It may however benefit the GDP!

2.  UglyHe is creating regulations that enforce & almost guarantee poverty! The average American can hold a job for 3.2 years.   However If you immigrate to the country for the job you take & it inevitably falls through. I guess you have 2 years where you could be starving! This is made worse when it is included employers can legally discriminate against race, religion & etc in the country in most states.

3. Good News, Robotics Engineers & operators are now becoming more employable.  Not everything that has been done has been bad under the Trump administration. With Manufacturing returning to the United States if you have a trade in Robotics engineering you are by far more employable now than you were before. The Robotics industry should be expected to book under the current administration. 

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The problems with off shoring & outsourcing call centers.

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Ashton Deroy writes: Off shoring & outsourcing are legitimate business practices used frequent by fortune companies especially in the practice of setting up call centers. This allows the company to focus on their stock price, product development & Public image. However this has been mentioned to be a practice that economically annoys the public, antagonizes business customers and even shatters customer relationships with companies in some cases. What is wrong with the practice of outsourcing? Why is it damaging companies instead of bringing in benefits & furthering the companies?

Honesty & Transparency– Why is outsourcing perceived as dishonest? Think about it the representative is not working really to satisfy the customers. They are working to satisfy the needs or goals of the “Client”. In fact frequently when I was in call centers I struggled with seeing the line between “Doing the right thing” & “Pleasing the client”. What is created here is an environment where you try to please everyone and end up pleasing no one! The customer feels like they have no idea where your interests are at, then the client is mad because they have low customer satisfaction in some cases lower than their internal customer service teams!

(In call centers clients & company representatives rely on multiple sometimes contradicting key performance indicators to evaluate business success.)

They also randomize representatives to customers. Rather than provide direct lines which would establish connection and ensure customer resolution.  This process has frequently made me think the customer & representative relationship was much too unfamiliar.

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What is the better way to do this? The Employees should work directly with the client & customers. Why do it this way? The vendor has you work with company administrators who just become too many people. With a direct line to the employee/employees they can communicate common issues, trade negotiate concerns directly with the company reps & become self-empowered to resolve any customer issues. 

Customer perspective “I have my favorite StarBucks Barista on Facebook! Why can’t I have a direct line to a call center rep I like?”

Over estimation of external tools – Ever supported a 24/7 call center from the cubicle position? Then you know what I am talking about! You cannot run computers, software &other machines all day every day without the systems starting to go to shit. Call centers should NOT be making a 24/7 service promise. For reasons of business limitations, human limitations and tech limitations. Besides this a 24/7 call center requires employees to often work longer hours which wears employees down & increases company churn. If you want a 24/7 operation you should be sorting it out with many call centers taking a chunk of time. Not a bunch of call centers taking 24/7. Customer relationship management software, servers & dialers also start to fail after so much time in use. Which can make it feel like you are helping people with your arms tied behind your back. 

Over promising the employees We tried addressing this issues with meetings at my last job but an over promise is an over promise if no resolution is made. So what do I mean by over promising employees? Service contracts are negotiated between clients & call center companies. It is no wonder so many service terms on these contracts are violated as some of the promises have nothing to do with company infrastructure and everything to do with how many call center employees that show up for that day! Call center employees really try to make employers aware when things aren’t working but often it isn’t enough with their personal interests contradicting the interests of the business. Often this results in the business booking employee hours that employees are not willing to complete. Which can result in employee churn & schedule non-compliance.

What could resolve this? Democratically elected employee representatives. The Union is dead in North America and it is really a shame! If someone was writing down legitimate employee concerns & taking them to an admin they might just fix some of the employee issues. 

Honestly though despite the challenges of the job, call centers are the job of the future. No matter what line of business you work in you will have to provide customer support & resolution. If a center was able to meet my economic needs, or my scheduling needs. It may be the long term job for me. 

Need Customer support to your website, Facebook or other social media? Why not hire someone with experience? 

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Call 647-850-6802 or fill out a contact form below: 

Tell me about desired processes, Goals, Key performance indicators, possible security interests & common resolutions. I may be the fit to support your business from digital, telephone & social media platforms. 

 

Recent Facebook ads

Hey readers, 

So since our business is in Advertising I thought I would share some of our recent advertising results and what I found interesting about them. These ads both link to WordPress.com run websites. TeawithTracy.ca & Toronto-Businessphere.com 

Tea with tracy

Successful Ad: “Love the tea you drink.” Is a very powerful wording to accompany this ad. We are actually trying to tell the audience what they will feel by purchasing some of my mother’s Tea products. This had a higher engagement than the ad below at 3% rounded up. 

What was surprising? Most of the engagement was from males, which was not the intention as the ad was set up to appeal to females. This could be for a variety of reasons including gifting, the fall of hyper masculinity & the LGBT inputs that were put in to the ad targeting. 

 

Ad 1

Failed ad: Service based promotion targeted towards businesses is difficult to make interesting. I think this advertisement could of been made better by trying evoke some kind of emotion in the audience member who viewed this ad. 

Another fault was we accidentally hit for this promotion to run for 3 days which slowed its exposure on Facebook. 

We also should of focused on our service line instead of the administrators. Part of the reason we did focus on the administrators was because the content running with them on the website was the highest rated content. However a Features & Benefits ad would probably be more effective in the future. 

Want to run a social media ad? Contact us below: 

Your Privacy on the Web, The positives you don’t know.

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Ashton Deroy Writes: So I watched the The Terrifying Cost of “Free” Websites, by College Humor .

I have to say this a bluntly common designed entertainment video, that this content  deliberately instills a technophobic reaction in the general ignorant masses. What is wrong with this video? It misleads, it does not include protection facts, prominent solutions for less invasive advertising & tools being created for product users. 

Misleading 

Most of Facebook targeting is done by pages you like, Statuses you post & searches you made. In fact jokingly after posting gay statuses you can see the advertisements on Facebook’s side ads change to LGBT targeted ads. 

Advertisers are not going to Facebook & Google buying target customers. In fact sometimes all advertisers are doing is putting out the message and learning more about their user that maybe they didn’t know. For example Toronto-Businessphere is a English speaking Web Publishing business, that did not realize at first that our specific benefit was our language services in delivering a marketing product.

Facebook encourages protection of your Facebook passwords and accounts from employers.

Posted by Facebook and Privacy on Friday, March 23, 2012

From a modern day stand point this is good that Facebook has made this communication because in the modern day employers are granted way too much allowance in regards to your personal communications. They are now able to monitor what you say publicly, gag you from publishing anything about the company & companies honestly would like access to employee private communications. However Facebook stands on the side against your employer being able to have full control over their employee relationships & privacy. 

https://privacy.google.com/how-ads-work.html

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Google does not sell your personal profile. They sell your data algorithms to advertisers who might be relevant to your interest. This is a common practice by Publishers prior to Google. Google just revolutionized the process. Sadly what people think is Google has a picture of you and they are selling you to people. Which is not the reality of what they are doing. 

After analyzing the services, you can actually see Google is protecting their proprietary information at a much higher level than Facebook. 

Prominent solutions for less invasive Marketing

Okay after doing some research I can say maybe we do take too much information from users on tools like Google & Facebook. The general feeling for users of those tools can even sometime be that they are getting too much of their proprietary information out voluntarily. 

Banner ads – These are a bit of an older method for digital marketing but publishing ads on related websites, common interest websites of their customers. Make sure these ads are set up by the website creator though & not an automated system as that still uses data mining tools to target ad campaigns to specific users based on inputted or mined data that the user submits. 

Video Marketing – Creating video content and growing your community around that on YouTube & WordPress.

Point of sale print outs -This can include flyers, Coupons, business cards & signage. All of which can help boost your sales on location and are not invasive ways of marketing. Refer to Vista Print

.com setup – This is all the user data I get from my .com here on the Businessphere. None of it was involuntarily obtained &  It has no user specific interests. Rather it allows me to see my highest rated content, where click through come from and where the website has the most hits geographically. Data.png

Tools from Search Engines & Social media 

Social media customer service

Social media based customer service is going to make the contact center world better for the workers & the customers. No longer will you have to sit on a telephone to wait for your resolution. You will be able to get your resolution on your time with Social media based customer service.

 

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Not sure which cab company to use? Or what $700 PC performs the best at its price point? You are going to Google it for the information to see which is the highest rated product in the price point.

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Facebook provides Resources & advice on suicide intervention.

https://www.facebook.com/help/216817991675637

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Google Drive offers data to back up files, share leads and collaborate on research or creative work. This software has basically made Microsoft obsolete from work from home marketers, publishers, researchers & shop owners. This will probably be the staple software of the future work from home people.

Service offering, what makes our marketing different?

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New offer

Get your business up and running with our $280 Basic Website & Custom email address package.

Or get a business premium website $540, with SEO tools & a custom email address and any web template you choose.

Want a custom website $1000.  and we connect you with out external web developers & engineers.

Looking for a way to grow your business? You should use Toronto-Businessphere Digital Publishing. Unlike the existing agencies, we are a low pressure agency that does not thrive on creating a high pressure sales environment. We care about you and your business. To care we show it, with our clients we have reciprocity meaning you buy from us & when needed we buy from you. Why would you buy from someone who wouldn’t buy from you? That is just bad business!

2167, How I see the future 150 years from now!

Ashton Deroy: Is a Business Administration and Marketing Student from Seneca College.

About this piece: It is a very bleak piece in regards to waste, the poor economic practices and pollution. I thought it was important to focus on what we are doing poorly at this time so that maybe we could work out way in to doing things better to make a future that was less bleak.


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A lot of people think that one hundred and fifty years our biggest problem will be automated jobs, advanced technology. They think we will enter a new era where creativity and good self-management will rule the roost. 

When I talk about 150 years from now I don’t even consider automation apart of the conversation and I don’t think we are going to see a revolution of self-managed workers!

To look at 150 years from now I will look at 6 key business environments and determine what key factors they will play in our future. 

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Technology

This is the big one, Technology! Do I see self-driven cars? Tubes taking us from one destination to the next? 

No I see this, What is this? Ladies and gentleman that is electronic waste.

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In this future we will have to re-regulate the way we consume technology. There is going to be a push for technology to commit to a 5-10 year life span guarantee. We will no longer be able to let technology obsolete in 1-3 years. Instead companies that develop tech will have to guarantee support & function for 10 years and then the companies will have to give an 60% commitment to their own E-Waste.  

Social environment 

Do I see a new revolutionary stance on human rights? Sort of, we are going to have to start focusing on the rights with the most significance. The rights to a living wage, the rights to employment & the rights to clean air. People are asking for equality, in the future they will demand it. 

In the future 3/10 people will be employed by call centers. Not as a first choice job but a fall back job in a lacking economy. Pretty much you are going to see everyone who used to work a retail store now picking up a telephone for some sort of company worldwide. The rest of people will work in food services, Infrastructure maintenance military services, health care. Non-essential services will become almost irrelevant as at this point only the wealthiest 1% people can afford high fashion, high tech and etc.

Global Environment

Travel will likely have tighter restrictions that make it something only the top 5% can do. The infrastructure for travel will be lacking otherwise and people will likely have to opt to walk or bike to work as public transportation systems will likely collapse under the high demand. 

I predict on and off times of nuclear war, extreme terrorism and people struggling to recruit a general population with ideals of extremism and religion. In the future more people will be open to extreme ideals and religion as when society struggles religion is a trend it tends to turn to so that there are answers to the experienced atrocities. 

Political Environment 

The ideals of a democratic society will be long gone. It will be a non-transparent government. With too many communication channels they will no long be effective in communicating with the public. Democracy will continue to be participated in with lack of understanding. A lot of the laws will favor the top 1%. 

Politically I think the government will have to make strategic communication plans to appeal to those in religious groups. Rather than appeal to people with ideals on how democracy should be. 

Competitive environment 

There will be a few large players in jobs that deal with raw materials. Companies who handle the raw materials will likely have a larger voice in law creation, political structure and infrastructure. Then there will be too many players in service industries, food, communications and Customer service. 

Economic environment 

People will now make less than they do now. We will not divide our lack of resources well to the density of people per area. Poverty will be highly common. 

3 Amazing things you didn’t know about Canada’s Governor General Julie Payette.

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Blogged by Ashton Deroy: July 13th 2017, I am reading the huffington post for the first time ever about Canada’s amazing governor general Julie Payette. In case you didn’t know, this woman has lived an incredible life. Apart from being in the government she is a philanthropist, an advocate for positive technological movements & a lifetime explorer. Here are three things you didn’t know about Julie Payette.

  1. Julie Payette was the first Canadian woman to go to the International Space Station in 1999. She went up a second time in 2009.
  2. Payette was awarded an honorary doctorate of science (DSc) from the University of Lethbridge in 2005. (According to WikiPedia)
  3. Although she is a woman governor general she is not the first woman to hold this role. Julie Payette is the fourth woman to hold the role of governor general in Canada.

To conclude Julie Payette is an incredible woman with a spectacular adventure that lead her to being Canada’s fourth woman to hold the title of Governor General. However I am a huge fan and I do hope this is not the last time we do see her in the news. As you know from previously reviewing Space Between Us & comments on space documentaries on YouTube. I am a huge fan of space travel in both fiction and real life. Which has made me a fan of Julie Payette.

 

CHIASSON, PAUL . “Julie Payette Named Next Governor General Of Canada.” Huffington post. N.p., 13 July 2017. Web. 13 July 2017. <Huffington Post article >. This is the article that taught me about the incredible journey of Canada’s fourth female governor general Julie Payette from space to government. This article highlights some but not all of this woman’s incredible life journey to being appointed Canada’s governor general. The article was published by PAUL CHIASSON/CANADIAN PRESS and I have to say for the Huffington Post it is a well written article. Previously in other political coverage I have accused this Newspaper of being sensationalist and bluntly wrong in some cases.

 

Wikipedia. “Julie Payette.” Wikipedia. N.p., 13 July 2017. Web. 13 July 2017. This is the Wikipedia article that informed me about Julie Payette’s educational background, honors achieved & Space flight experience. From this Wikipedia entry you can really gather more on Julie Payette’s incredible journey to such an honorable position within Canada. Wikipedia is a website with multiple contributors per entry so we were not able to include an author credit to this as Wikipedia indexes multiple references, from multiple contributors to ensure accuracy of Wikipedia entries.


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